ORDER CHANGING QUESTIONS
I ORDERED THE WRONG SIZE, CAN I CHANGE THIS?
Yes, you can. you have 24 hours to change your order. So if you need a change of size, you need to contact our support team As Soon As Possible via email@example.com.
I USED THE WRONG ADDRESS, CAN I STILL CHANGE THIS?
As long as your item isn’t shipped yet, we can still change it in our system. Please send us a mail with your correct address and your order number to firstname.lastname@example.org and we will take care of it. After your order is shipped out (you will get tracking info when shipped), it is out of our hands. If that is the case you need to contact the carrier who is delivering your items.
I CHANGED MY MIND, CAN I STILL CANCEL MY ORDER?
Yes, you can. you have 24 hours to cancel your order. All you need to do mail us at email@example.com .Use “Cancel order #ORDERNUMBER” and we will take care of it. For more information check “Refund Policy” page.
WHERE ARE YOUR ITEMS MADE?
It depends on your country of residence. We have 2 facilities. One in the USA and one in Europe(Latvia).
CAN I ALSO CONTACT YOU GUYS BY PHONE?
Currently, we run all our support digitally. Our systems are pretty streamlined and we thrive to answer your questions in a timely matter.
WHY IS EVERYTHING PRICED IN DOLLARS? I AM NOT FROM THE USA.
We are U.S based business. This doesn’t mean you can’t order if you are not from the USA. The credit card companies will simply use your own currency on check out. Although we work on our website to add currency switcher as soon as possible.
CAN I USE MULTIPLE DISCOUNT CODES ON ONE ORDER?SHIPPING AND HANDLING QUESTIONS:
You can only use one discount code per order. Multiple codes are not supported on our website.
WHERE DO YOU GUYS SHIP TO, I AM NOT FROM THE USA YOU SEE?
We ship worldwide!
HOW LONG WILL IT TAKE FOR MY ITEM TO BE DELIVERED?
It depends on where you are from. Check the “Shipping and Printing Process” page for more info.
WHAT DO YOU CHARGE FOR SHIPPING?
We offer free shipping for U.S, Canada, U.K, Europe**. For other countries, we charge 5$ per product. **France, Germany, Greece, Russia, Spain, Turkey, Ukraine, Iceland, Serbia, Slovakia, Hungary, Israel, Belgium, Bulgaria, Croatia , Czech Republic, Estonia
CUSTOMS CHARGED ME EXTRA FOR MY DELIVERY, NOW WHAT?MATERIALS AND SIZING QUESTIONS:
We are so sorry to hear about the custom fee, however, it’s beyond our control. This is not a fee imposed nor collected by us. Unfortunately, some governments randomly pick packages they check and decide to charge extra for import. Sorry for any inconvenience caused, but there is literally nothing we can do about this.
WHAT ARE YOUR LEGGINGS MADE OF?
Our leggings are mid rise and made of 80% polyester and 20% spandex. They come with an elastic waistband and all our seams are double stitched. For more info check the products’ pages.
WHAT SIZES DO YOU HAVE FOR US?
Every product page has a clear sizing table on the “Size Chart” section.
MY QUESTION IS NOT ANSWERED IN THIS PAGE, WHAT SHOULD I DO?
Thank you for checking this page to see if your answer is in there. If you cannot find the answer to your question, feel free to contact our support team . You can sending an E-mail to firstname.lastname@example.org Also you can fill the “Contact Us” Form (link below) https://vosenta.com//contact-us/