RETURNS & REFUNDS
30 Days Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. We accept return as long as it’s unworn and undamaged and still has all the labels and tags.
The first step is to fill out the returns form below. Our team will be getting in touch with you as soon as possible.
Package up the item you want to return (you can even re-use the Vosenta bag your order came in). and take it to your closest post office to get it on its way.
Start New Return
Question & Answers
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at email@example.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
You want a refund/return because you “changed your mind”. We print on demand and therefore we cannot accept returns with that inquiry.
The item(s) have been worn or washed
The item(s) have been altered in any way
The item(s) do not have the original tags on them
The item(s) were a Final Sale item
The item(s) are in any way defective from the original and salable condition unless the condition is our fault
We will refund using your original payment method.
Depending on the service & country you’re returning your item(s) with, it can usually take up to 20 working days (excluding public holidays & weekends) to be delivered and processed by our returns team. If your return is marked as delivered, sit tight, our support team will be in touch by email once the return has been processed to confirm your refund.
Vosenta return addresses. The US return address is “11201 Ed Brown Rd, Charlotte, North Carolina, 28273.”
Europe return address “Lidostas parks, Marupes novads, Latvia LV-2167.”
You can cancel your order in the next 6 hours after you make the payment. After that, it will be too late, because the order is processed and we can not accept your request. Contact our customer support to request cancel on your order: firstname.lastname@example.org or Contact Us Page.
Any further questions about our return policy? Please send us an email at email@example.com and we will help you out to the best of our abilities!